Service/Workshop Controller

Nashua South Africa

South Africa

A vacancy exists at Nashua Paarl & West Coast for a Service/Workshop/Parts Controller reporting to the Technology Director.


Purpose of the position:


The successful candidate will be responsible for ensuring Log all calls as per the service desk log calls procedure. Ensuring that tasks are logged for every product or product line sold by the company, even in the case of 3rd party installers. Managing of outstanding calls and escalating of outgoing calls, compiling of quotations etc.


Requirements:


2 – 3 years’ experience in a similar role

NQF Level 4 qualification

Able to work well with others

Able to work under pressure and driven to get work done on time

Attention to detail

Computer literacy (MS Office)

Experience on Service Now, Proact, ECN- Albatross and Papercut will be an advantage

Own reliable transport

Duties and Responsibilities:


Allocate tasks to the engineers as per the Service Desk Outstanding Calls Procedure.

Always ensuring outstanding tasks are managed within the set timeframes as per the MTTR and FTF targets set out by Nashua Head Office and the NPP minimums by continually searching for ways to improve service and keep expenses to a minimum by allocating engineers to tasks via the most economical and fastest routes.

Creating incidents on Nashua Service Now.

Assist customers by resolving queries telephonically

Boot stock take, as prescribed in the boot stock procedure

To follow up on all outstanding taken calls i.e. awaiting spares, etc

Control machines in and out of workshop

Ensure that all workshop calls are completed

Control of loan/short term rental machines

Remote assistance

To assist the engineers when they log off parts on a service call, parts are to be booked out on the correct engineer account, as per the “booking out and picking of parts” procedure

Ensure that all workshop calls are completed

Liaise with franchises any request or changes as required

To liaise with Nashua Ltd/Acuo via email (with copies to Ops Manager and Ops Director), ensure that all Work-Wide issues are timelessly addressed.

Other Assignments:


To perform any assignments if and when requested to do so by Technology Director and any other Director of Nashua Paarl & West Coast.

The above description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.


Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful.