Housekeeping Supervisor

 Housekeeping Supervisor

Accor HQ

Cape Town, Western Cape

Full-time

Job details

Job Type

Full-time

Full Job Description

Housekeeping Supervisor

The Housekeeping Supervisor will manage the daily operations of his/her assigned section ensuring the ultimate comfort, cleanliness, safety and standards for all guest and members as expected by the Cape Grace Hotel managed by Accor. He/she will maintain superior standards of presentation, maintenance and cleanliness in all areas of the hotel while ensuring the safety and confidentiality of all Guests. He/she will act as a leader to all Housekeeping team members and assist with Guest and Colleague concerns.

What is in it for you:

Joining an innovative environment that supports the development and investment of its colleagues

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

The Housekeeping Supervisor will manage the daily operations of his/her assigned section ensuring the ultimate comfort, cleanliness, safety and standards for all guest and members as expected by Cape Grace Hotel, managed by Accor. He/she will maintain superior standards of presentation, maintenance and cleanliness in all areas of the hotel while ensuring the safety and confidentiality of all Guests. He/she will act as a leader to all Housekeeping team members and assist with Guest and Colleague concerns.

Maintains a presence as requested at hotel / department meetings and committees

Complies at all times with Cape Grace Hotel, managed by Accor standards and regulations to encourage safe and efficient hotel operations

Handle Guest concerns and react quickly, logging and notifying proper areas to service them

Actively participate in daily briefing, daily warm up and department meetings

Ensures Room Attendants are informed daily about VIPs, extras – priority in their section

Ensures check-out rooms are returned in a timely manner

Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants

Assists with and lead Room Attendant, Turndown Attendant, and House Attendant with daily duties

Train and coach colleagues on expected standards of service

Conducts daily inspections of guestrooms and floors

Be knowledgeable on all current guest services and events in the hotel

Inspects show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Room Attendant's carts and closets to ensure the quality of work of the Housekeeping team

Notify Room Attendant/House Attendant of any deficiencies found, and return to correct when applicable. Re-inspect corrected room.

Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day.

Reports any damage, special cleaning, change of soft furnishings etc. to Royal Service on any issues in all areas of the hotel

Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant

Must be able to perform all Room Attendant and House Attendant duties

Work with all Housekeeping staff to maintain and improve guest service scores

Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed

Ensures all Lost and Found items are sent to Royal Service.

Ensures any Health/Safety matters are reported and followed up

To conduct proper handover with each day Floor Supervisor to keep seamless information flow

To check any late check outs and non-checked rooms for update before 6pm

Your experience and skills include:

Fluency in English and local language (verbal & written) essential

High school diploma preferred, or its equivalent

Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment

Proven training skills

Experience with Hotel Property Management System

Must be proactive with a meticulous eye for detail

Strong organizational, supervisory and communication skills

Must be able to convey information and ideas clearly

Must be able to evaluate and select among alternative courses of action quickly and accurately

Must work well in stressful, high-pressure situations

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest

Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Your team and working environment:

At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists

Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS