Assistant Housekeeper

HotelJobs.co.za

6 reviews

Cape Town, Western Cape

Full-time

Job details

Job Type

Full-time

Full Job Description

Job Purpose


The Assistant Housekeeper is responsible for the effective day-to-day team management and delivery of housekeeping operations (including room cleaning; public areas cleaning, valet and turndown services), kitchen and back-of house cleaning services (change rooms; BOH corridors, staircases, walls and ceilings), specialised hygiene cleaning (SHE bins and urinal cleaning), pest control, as well as the control and management of linen, uniforms and operating stock, with the aim of ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, special requests are handled and that the customer experience provided is professionally executed in line with Sun standards and legislative requirements.


Minimum Qualifications


3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level

Experience Required


Minimum of 6 years’ housekeeping experience with 3 years’ experience as a housekeeping supervisor

Previous experience in hotel housekeeping is required

Job Complexity


Requires specialised knowledge of techniques, equipment and processes relating to housekeeping practices, products, and customers

Short term planning (within a 3-month timeframe) involves conducting the planning of activities to meet and optimise new business targets and growth in customer spending by working with others in the customer value chain.

Organise, plan and prioritise tasks for self and team to ensure that work gets done profitably and efficiently.

Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements.

Interact with customers and team - influencing, motivating and encouraging specific behaviour

Core behavioural competencies


Analytical skills

Attention to detail

Reviewing / evaluating information and data

Decision-making

Planning

Influencing & Advising skills

Emotional resilience

Dealing with Customers (including dealing with conflict)

Innovation & continuous Improvement

Motivating others / gaining co-operation

Training; coaching; keeping abreast of new developments in field

Problem-Solving

Technical / proficiency competencies


Housekeeping industry knowledge – HACCP; FCS standards

Quality Assurance

Housekeeping Product knowledge & standards

Housekeeping tools and chemicals

Cleaning techniques including specialised cleaning

Written and verbal communication skills

Proficiency in MS Office Suite, Opera

Business Acumen

Financial Acumen

Report writing

Contract management – SLA of service providers

Knowledge and application of legislation relating to Safety, Health, and the environment