Storeroom & Housekeeping manager

HotelJobs.co.za

4 reviews

Hoedspruit, Limpopo

Full-time

Job details

Job Type

Full-time

Full Job Description

Qualifications & Requirements:


Valid RSA Driver's License

Vaccinated against COVID-19

Proficient in Office Suite and Email

Exceptional Guest Relations skills

Ability to manage staff

Understanding and ability to manage the storeroom & housekeeping department

Ability to plan ahead and problem solve

Financial experience in budget control, stock takes and stock control

Experience:


Previous experience in a Big 5 reserve and 5-star lodge is necessary

Previous housekeeping supervisory experience

Experience in stockroom and delivery management processes

Package


Salary is negotiable depending on experience and references

Accommodation

Meals while on duty

21 days on 7 days off work cycle

15 days of annual leave

Provident Fund


Responsibilities


Responsibilities include but are not limited to:


Implement and monitor policies, processes, and standards to ensure effective high-quality housekeeping service is provided to guests

Implement and monitor processes to understand housekeeping needs and expectations of guests, and report on these

Implement and monitor processes that facilitate immediate response to housekeeping requests received from guests

Provide direction, oversight, and guidance to the housekeeping team

Ensure daily housekeeping workflow is completed timeously as set out

Ensure the housekeeping discrepancy report is handed to the general manager timeously every day as set out by your daily workflow

Attend and or conduct morning briefing with the housekeeping team

Daily linen count

Monitor laundry department and ensure laundry is up to date and that the linen cleanliness is up to standard

Implement and monitor with senior Food and Beverage leaders and supervisors, fellow housekeeping, and the stewarding department to ensure effective par-stock levels for utensils, chinaware, glassware, flatware, hollowware, cutlery, and other items required for the operation of the housekeeping department

Ensure the housekeeping department implements all relevant security and health and safety policies, processes, and procedures ensuring compliance with local legislation

Implement and monitor the implementation of an effective keys control system for areas relevant to the housekeeping department, ensuring the safety and security of residents, equipment, and supplies

Facilitate communication and collaboration of housekeeping team across the organization

Support the housekeeping function to implement and monitor an effective pest control system for housekeeping areas and monitor and report the effectiveness of the system

Ensure the housekeeping team provides impeccable, intuitive, and proactive customer service to guests consistently

Implement and report on team daily service and operational objectives

Organizing the whole delivery process in store

Ensuring the stockroom is organized

Managing delivery paperwork and identifying and escalating any discrepancies

Prioritizing deliveries based on product turnover, management requests and newest products first

Managing, developing and motivating the stockroom team, making sure they understand the importance of stockroom processes and safety

Supporting management with stock accounting paperwork

Organizing and managing stockroom costs

Assisting the store in reducing loss by ensuring all stock is accounted for

Processing recalls and faulty items and returning them to suppliers

Driving productivity within the stockroom

Having an awareness of store operations and workloads; supporting the team where necessary

Financial


Stock control and stock takes

Maintain the correct allocations of expenditures

Attributes


Mature and responsible

Well-spoken, well-groomed and presentable

Strong leadership capabilities

Positive attitude and approach toward teamwork

Hands-on approach to the guest experience

Ability to take initiative and problem solve

Excellent guest interaction skills

Passionate and pro-active towards personal growth and training

Sober Habits, NO DRUGS