EXECUTIVE HOUSEKEEPER

HotelJobs.co.za

4 reviews

Brits, North West

Full-time

Job details

Job Type

Full-time

Full Job Description

JOB PROFILE – EXECUTIVE HOUSEKEEPER



PROPERTY:SEASONS SPORT AND SPA



REPORTS TO: GENERAL MANAGER / OPERATIONS MANAGER



JOB INFORMATION SUMMARY


To manage the Housekeeping of the Resort and its Facilities through planning, monitoring and controlling the cleaning procedures for the Resort as well as deal with all Housekeeping complaints.



KEY PERFORMANCE AREAS


This Job Description is neither definitive nor restrictive and may be modified to meet changing needs.


Main duties include but not limited to:


Recruit staff as per the approved Budgets

Induct all new staff

Arrange uniforms for the department

Compiling and Management of rosters and record keeping of hours worked for the department

Leave administration

Plan and implement duties and responsibilities for the team

Manage and Maintain equipment for the department

Stock take and ordering for the department

Compile a monthly and annual cleaning schedule for the resort

Training and Development of staff

Conduct performance appraisals

Maintain discipline in the department

In conjunction with Front Office ensure that the rooms are ready for check in

Manage the Lost and Found items

Ensure safety of Guest Items in the rooms and/or facilities of the Resort.

Manage the laundry procedures of the Resort

Manage the Guest amenities

Budget control as per the approved operational budget for the department

Maintain the Health and Safety procedures of the Resort

Work Duty Manager shifts as and when required.


SKILLS AND COMPETENCIES REQUIRED


Unquestionable level of integrity and honesty

Friendly and Courteous at all times

Ability to manage a team

Conflict Management

Exceptional organisational skills

Exceptional verbal and written skills

Ability to communicate at all levels

Ability to anticipate Guests needs and to plan accordingly

Precise attention to detail

Reliable and ability to persevere

Knowledge of cleaning chemicals and equipment

Knowledge of Progressive Discipline

Administratively strong

Problem solving ability


MINIMUM REQUIREMENTS


Hotel Diploma and/or 2-3 years’ experience in a Senior Role

PC literate

Proven track record


REVIEW CRITERIA


Attendance and Timekeeping

General Appearance and Uniform

Stock control

Guest complaints

Staff Management

Resort and Company knowledge

Knowledge and implementation of Progressive Discipline